Urban Countertops provides coverage for materials, installations and creation of our stone products for 3 years. The products that are covered must be in the original installation location, regardless of homeowner. If any defects are found, we will send a specialist to either repair, replace, or reinstall the defective product with an identical or equal product. It must be taken into consideration that no two stones are the same, just as no two fingerprints are the same.
Defects can’t be defined as color variation or other properties that come naturally with using stone as material.
We do not provide coverage for cracks or damage in caulk that may happen due to age or heat, normal wear and tear from daily usage, and damage from natural disasters or fire, customer negligence or customer maintenance failure. All warranties begin after the customer accepts the Urban Countertops Installations and acknowledgement.
All warranties require the following documentation along with the original customer receipt:• Supporting photos
Can Be Arrange By Appointment.